How Can We
Help You?
Find answers to common questions and learn how to get the most out of Joint Exercise.
Getting Started
Learn the basics of using Joint Exercise
Workouts & Exercises
Learn how to use workout features
Progress & Analytics
Understand your progress data
Account & Billing
Manage your account settings
Billing & Payment Information
Everything you need to know about how payments are processed for your Joint Exercise subscription.
Statement Descriptor
Charges will appear as "CLAPPE.COM" on your credit card or bank statement. This is the billing name associated with your Joint Exercise subscription.
Payment Gateway
All payments are securely processed through Stripe, a trusted global payment processor. Joint Exercise never stores your full card details — all sensitive data is handled directly by Stripe.
Affiliated Company
Billing management is handled by Clappe.com, the affiliated company responsible for payment processing and subscription management on behalf of Joint Exercise.
Still Need Help?
Our support team is here to help. We typically respond within 2 business days.
Contact Support